Emotionally charged conversations are a fact of life, whether professional or personal. However, refraining from conflict or engaging in difficult conversations can often lead to unresolved problems and increased misunderstanding.
Everyday Challenging Conversations Made Better teaches you powerful ways of turning difficult conversations into productive ones. Comprised of two modules, we’ll first venture into the Mind of the Communicator, explaining obstacles that prevent colleagues from understanding one another using proven communication models.
With these frameworks in place, we’ll explore Effective Communication in Action, and get into the practical details of transforming challenging conversations into learning conversations through active listening, inquiry, and speaking.
